Shipping policy

Terms of Service
These Terms of Service govern your use of the Atlantic Roots website and your purchase of products from us. By using our website or placing an order, you agree to these terms.
1. About Atlantic Roots
Atlantic Roots is an online retailer offering a range of authentic African products, everyday essentials and other useful products to customers in the UK.
Our contact details are:
Atlantic Roots
483 Green Lanes
London
England
N13 4BS
Email: support@atlanticroots.co.uk
Phone: 07886 063285
2. Using Our Website
You agree to use our website lawfully and responsibly.
You must not use the website for any unlawful purpose, attempt to gain unauthorised access to our systems, interfere with the operation of the website, or knowingly introduce malicious software or harmful material.
We reserve the right to restrict or suspend access where reasonably necessary to protect our website, customers or business.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices and other information on our website are accurate and up to date.
Product images are provided for illustration and, where appropriate, the actual colour, appearance or packaging of a product may vary slightly from the images shown.
We reserve the right to correct errors, update product information and make reasonable changes to product availability.
Nothing in these Terms affects your legal rights where a product is faulty, not as described, of unsatisfactory quality or otherwise does not meet the requirements of applicable consumer law.
4. Product Availability
All products are subject to availability.
Adding a product to your basket does not guarantee that the product will remain available until checkout is completed.
If we are unable to fulfil an order after it has been placed, we will contact you and, where necessary, provide a full refund for any amount paid for the unavailable product.
5. Prices and Payment
All prices displayed on our website are in pounds sterling (£) unless otherwise stated.
We take reasonable care to ensure that prices are accurate. If an obvious pricing error occurs, we may contact you before fulfilling the order.
Payment must be successfully received before an order can be processed.
We accept the payment methods displayed at checkout.
6. Placing an Order
When you place an order through our website, you are making an offer to purchase the products selected.
After placing your order, you will normally receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that your order has been accepted for fulfilment.
Your order will be accepted when we confirm that the order has been accepted for fulfilment or dispatched, unless we notify you otherwise.
We may decline or cancel an order where there is a genuine reason to do so, including where a product is unavailable, there is an obvious pricing or product information error, or we reasonably suspect fraudulent or unauthorised activity.
If we cancel an order after payment has been taken, we will provide a full refund for the cancelled order.
7. Delivery
We deliver to addresses within the United Kingdom where delivery is available for the relevant product.
Delivery times and charges will be shown during the ordering process where applicable.
We will make reasonable efforts to dispatch and deliver orders within the stated timeframe. However, delivery times may occasionally be affected by circumstances outside our reasonable control.
Once your order has been dispatched, you may receive tracking information where tracking is available.
If your order does not arrive within the expected timeframe, please contact us at support@atlanticroots.co.uk so that we can assist you.
8. Risk and Ownership
Responsibility for the goods will pass to you when the goods come into your physical possession, or the possession of a person you have identified to receive them, other than a carrier where the carrier was chosen by you independently of our delivery options.
Ownership of the goods will pass to you once we have received full payment and the goods have been delivered to you.
Nothing in these Terms affects your statutory rights.
9. Returns, Refunds and Cancellations
Our Return and Refund Policy explains how returns, refunds and cancellations are handled.
Where you have a legal right to cancel an online order, we will honour that right in accordance with applicable UK consumer law.
Nothing in these Terms of Service or our Return and Refund Policy is intended to remove or restrict any rights you have under applicable UK consumer law.
For further information, please refer to our Return and Refund Policy.
10. Faulty, Damaged or Incorrect Products
If you receive an item that is faulty, damaged or not as described, please contact us as soon as reasonably possible.
We may ask you to provide photographs or other information to help us assess the issue.
Where a product does not meet the requirements of applicable consumer law, you will have the rights and remedies provided by law.
Nothing in these Terms limits or excludes those rights.
11. Promotions and Discounts
Any promotional offer, discount or special price advertised by Atlantic Roots may be subject to additional terms and conditions.
Unless otherwise stated, promotional offers cannot be combined with other discounts or promotions.
We reserve the right to withdraw or amend a promotion where reasonably necessary, subject to any rights you may have where you have already placed an order.
12. Intellectual Property
All content on the Atlantic Roots website, including text, logos, graphics, photographs, product descriptions, design elements and other materials, is owned by or licensed to Atlantic Roots unless otherwise stated.
You may not reproduce, copy, modify, distribute, sell or commercially exploit our website content without our prior written permission.
13. Third-Party Links and Services
Our website may contain links to third-party websites, services or platforms.
These links may be provided for convenience. Atlantic Roots does not control and is not responsible for the content, availability or policies of third-party websites or services.
Your use of third-party services may be subject to their own terms and conditions.
14. Website Availability
We aim to keep our website available and operating correctly, but we do not guarantee that the website will always be uninterrupted, error-free or available at all times.
We may temporarily suspend, modify or update the website where necessary for maintenance, security, technical reasons or other legitimate business purposes.
15. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to the above, Atlantic Roots will not be responsible for losses that are not reasonably foreseeable or for circumstances outside our reasonable control.
Nothing in these Terms affects your statutory rights as a consumer.
16. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control.
Such circumstances may include severe weather, natural disasters, transport disruption, strikes, government action, technical failures, interruptions to payment services or other events beyond our reasonable control.
Where such an event affects your order, we will make reasonable efforts to keep you informed and take appropriate steps to minimise the impact.
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, products, services, legal requirements or business practices.
The latest version will be published on our website.
Any changes will apply to future use of the website and future orders. They will not change the terms of an order that we have already accepted unless required or permitted by law.
18. Governing Law
These Terms of Service are governed by the laws of England and Wales.
If you are a consumer, you will also retain any mandatory rights and protections available to you under the laws that apply to your circumstances.
Nothing in these Terms prevents you from exercising any legal rights available to you.
19. Contact Us
If you have any questions about these Terms of Service, an order or any of our products, please contact us:
Atlantic Roots
483 Green Lanes
London
England
N13 4BS
Email: support@atlanticroots.co.uk
Phone: 07886 063285